AnsweredLine
Cancellation
Cancel any time. Here's exactly how.
No calls to a retention desk, no fees, no "let me transfer you." Three ways to cancel, one business day to confirm, and you keep your number.
Three ways to cancel
- The form below — fastest; you get a confirmation text.
- Text CANCEL to (615) 622-7392 from the cell on your account.
- Call (615) 622-7392 and tell whoever answers (yes, even the receptionist) that you want to cancel.
What happens next
- Within one business day we confirm by text and email, with your last day of service.
- Your last day is the end of the period you already paid for. You are not billed again. No partial-month refunds, except under the 30-day guarantee in the terms.
- Your number. If you forwarded your own number, turn forwarding off with your carrier any time and it rings you again. If we provided the number, tell us you want to port it and we sign the carrier paperwork within 2 business days; you have 30 days after your last day to do this.
- Your data. Ask and we send an export of your contacts, recordings, and transcripts. Everything is deleted 90 days after your last day, or sooner if you ask.
- Founding clients: cancelling before the three discounted cycles are done has no penalty; you just don't owe the testimonial.
Pause instead? Seasonal businesses can pause for up to 3 months at $29/month; your number, voice, and configuration are kept and you turn it back on with one text. Say "pause" in the form.