Terms of Service

These Terms of Service ("Terms") are a binding agreement between Good Days Systems LLC, a Tennessee limited liability company doing business as Answered Line ("Answered Line," "we," "us"), and the business that signs up for the service ("Client," "you"). By checking the box to accept these Terms, submitting the sign-up form, paying for any plan, or using the service, you agree to these Terms. If you do not agree, do not use the service.

Who these Terms protect — no personal liability

"Protected Parties" means Good Days Systems LLC; its members and managers, including David Schmutz and Kelly Williamson; its and their officers, employees, contractors, agents, successors, and assigns; and every affiliate — any company or business owned or controlled, in whole or in part, by Good Days Systems LLC, David Schmutz, or Kelly Williamson, including Smarter Scapes LLC.

• One counterparty. Your agreement is with Good Days Systems LLC only. No member, manager, owner, employee, contractor, or affiliate is a party to it or personally liable for any obligation of Answered Line or Good Days Systems LLC — in contract, tort, under statute, or otherwise.
• No personal claims. You will not bring any claim relating to the service against any Protected Party personally, or attempt to pierce the company veil or hold any individual or affiliate responsible, and you release them from any such claim. Any claim may be brought only against Good Days Systems LLC.
• Every protection extends to them. Each disclaimer, limitation of liability, release, indemnity, time limit, arbitration agreement, and class-action and jury waiver in these Terms protects every Protected Party, and each Protected Party is an intended third-party beneficiary entitled to enforce these Terms.
• One cap. The liability limits in Section 17 apply in the aggregate to all Protected Parties combined, not to each separately.
• Prior accounts. Any Answered Line account, order, or payment made before these Terms with Smarter Scapes LLC is assigned to Good Days Systems LLC and governed by these Terms, and Smarter Scapes LLC has no further obligation under it.

1. Business use only

The service is sold only to businesses. You confirm that you are signing up on behalf of a business, that you are at least 18 years old, and that you have authority to bind that business. Consumer-protection laws that apply only to personal or household purchases do not apply to this agreement.

2. The service

Answered Line provides an automated, AI-powered receptionist that answers calls and texts, takes messages, answers questions using information you supply, transfers designated callers, books appointments when enabled, and sends call summaries. Higher plans and add-ons may include CRM, follow-up messaging, estimators, marketing, and other tools. We may change, improve, or discontinue features at any time. Your plan, price, included minutes, and add-ons are those shown at checkout or on your order.

3. Not an emergency service

The service is not a 911, emergency, medical, alarm, or life-safety service and must never be relied on for one. The receptionist may fail to recognize an emergency, fail to transfer, or be unavailable. You are solely responsible for telling your callers how to reach emergency services and for any emergency or urgent matter that comes in on your line.

4. AI disclosure and no guarantee of results

The service runs on artificial intelligence and third-party telephony, messaging, and software providers. It can mishear, misunderstand, misstate information, give an incomplete or wrong answer, drop or fail to answer a call, fail to transfer, fail to book, or be unavailable during outages. The service is provided "as is" and "as available." We do not guarantee any number of calls answered, leads, bookings, jobs, revenue, uptime, or any particular call outcome, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

5. Your information and approval

You are solely responsible for the accuracy and legality of everything you give us or the receptionist — business hours, services, prices, policies, FAQs, scripts, transfer numbers, and calendars. The receptionist repeats what you provide. You must test and approve the receptionist before it goes live, and your approval confirms its configuration is acceptable to you. You are responsible for reviewing call summaries, messages, and bookings promptly and acting on them. We are not responsible for any quote, price, promise, or statement the receptionist makes based on information you supplied or approved.

6. Your legal obligations

You are solely responsible for complying with all laws that apply to your business and your use of the service, including:

• Call recording and notice. Recording, transcription, and notice/consent requirements in every state your callers are located, including all-party-consent states.
• Calls and texts. The Telephone Consumer Protection Act, CAN-SPAM, state telemarketing and text-messaging laws, do-not-call rules, and carrier (A2P 10DLC) requirements for any outbound call or message sent for you, including having the consent those laws require.
• Accurate registration details. Information you provide for carrier, A2P, or number registration must be true and complete.
• Regulated information. You will not use the service to collect or store protected health information, payment card numbers, Social Security numbers, or other regulated data unless we have signed a separate written agreement covering it (such as a Business Associate Agreement).
• Lawful use. You will not use the service for anything illegal, deceptive, harassing, or abusive, or to impersonate anyone.

7. Billing, auto-renewal, and payment

• Subscription. Plans renew automatically each month and are billed in advance to the payment method on file. You authorize us (and our payment processor) to charge that payment method for all fees, add-ons, overages, and taxes until you cancel.
• Introductory pricing. Any discounted or introductory price lasts only for the period stated at checkout, after which the standard price for your plan applies automatically.
• Usage. Included minutes and messages reset each billing period and do not roll over. Usage above your plan is billed at our then-current overage rates.
• Setup and build fees are earned when work begins and are non-refundable.
• Taxes. Prices exclude taxes; you pay any applicable taxes.
• Price changes. We may change prices with at least 30 days' notice by email or text; the new price applies at your next billing date after the notice period.
• Failed payments. If a payment fails, we may retry it. If it is not paid within 7 days, we may suspend the service (the receptionist stops answering) until the balance is paid. Unpaid balances accrue a late charge of 1.5% per month (or the maximum allowed by law, if lower).
• Collections. You will pay all costs of collecting unpaid amounts, including reasonable attorneys' fees and collection agency fees.

8. No refunds; chargebacks

All fees are non-refundable, including for partial months, unused minutes, unused features, downgrades, or periods of suspension, except where the law requires otherwise. Before disputing any charge with your bank or card issuer, you agree to contact us in writing and give us 10 business days to resolve it. A chargeback or payment dispute filed without doing so, or for charges properly due under these Terms, is a breach of these Terms: we may suspend or terminate the service immediately, and you will owe the disputed amount plus a $50 dispute fee and any collection costs.

9. Cancellation and termination

• By you. You may cancel at any time through our cancellation page or by written notice to us. Cancellation takes effect at the end of your current paid billing period; you will not be billed again, and no refund is issued for the remainder of that period.
• By us. We may terminate on 30 days' notice for any reason, or immediately if you fail to pay, breach these Terms, file a chargeback, misuse the service, or expose us to legal or carrier risk.
• Effect. All amounts owed become due immediately on termination. The "Who these Terms protect" section and Sections 3–5, 7, 8, and 10–20 survive termination.

10. Phone numbers

A number you port in remains yours. A number we provide is licensed to you while your account is active and in good standing; you may request to port it out within 30 days after your service ends, after which it may be released. You will pay any carrier porting fees. We are not responsible for carrier delays, rejections, or outages, or for calls missed during porting.

11. Our property

We (and our licensors) own the service and everything we build to provide it — including the receptionist's prompts, scripts, agent configurations, workflows, automations, templates, snapshots, estimators, knowledge-base structure, websites, and any improvements, even when built using your feedback or tailored to your business. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, sublicense, white-label, reverse engineer, export, or recreate the service or its configurations, or use them to build a competing product. Feedback you give us may be used freely without obligation to you.

12. Your data

You own your contacts, call recordings, transcripts, and the business information you provide. You grant us a license to use it to provide, maintain, secure, and improve the service. We may use de-identified and aggregated data for any lawful purpose. You may request an export of your data while your account is active and for 30 days after it ends; after that we may delete it. Our Privacy Policy describes how we handle personal information.

12a. Text messaging (SMS) program

• Program. We text only people who opted in on our website or asked to be texted during a call. Messages include demo links, appointment confirmations and reminders, setup and billing notices, and service notifications. Marketing messages are sent only with a separate opt-in.
• Opt-out and help. Reply STOP to any message to opt out. Reply HELP for help, or contact us at (615) 219-2119.
• Rates. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Eligibility. You must be 18 or older and the authorized user of the mobile number.
• No sharing. Mobile information and SMS opt-in data are never shared with third parties or affiliates for their marketing purposes.

13. Non-solicitation

During your subscription and for 12 months after it ends, you will not directly or indirectly hire, engage, or solicit any of our employees, contractors, or service providers who worked on your account to provide similar services to you outside of Answered Line.

14. Publicity

We may identify you as a client by name and logo on our website and in marketing materials. You can opt out at any time by writing to us. Testimonials, reviews, or videos you provide may be used in our marketing without additional compensation.

15. Third-party services

The service depends on third-party providers (including phone carriers, AI, voice, messaging, CRM, scheduling, and payment platforms). Their outages, changes, policies, or failures are outside our control, and we are not responsible for them. Your use of any third-party service you connect is governed by that provider's terms.

16. Indemnification

You will defend, indemnify, and hold harmless each Protected Party (including Good Days Systems LLC, David Schmutz, Kelly Williamson, and all affiliates) from and against any claims, demands, losses, damages, fines, penalties, judgments, settlements, and costs (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) information, content, prices, or instructions you provide; (c) your violation of these Terms or of any law, including call-recording, TCPA, telemarketing, text-messaging, privacy, and health-information laws; (d) any claim by your customers, callers, employees, or other third parties relating to calls, messages, bookings, or work handled through the service; and (e) your negligence or misconduct.

17. Limitation of liability

To the fullest extent permitted by law: (a) no Protected Party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost jobs or leads, missed calls or appointments, lost data, business interruption, or reputational harm, even if told they were possible; and (b) the total combined liability of all Protected Parties for all claims arising out of or relating to the service or these Terms is limited to the fees you actually paid us in the one (1) month before the event giving rise to the claim. These limits apply regardless of the legal theory and are an essential part of the price you pay.

18. Disputes, arbitration, and class-action waiver

• Notice first. Before starting any claim, you must send us a written description of the dispute and give us 30 days to resolve it.
• Binding arbitration. Any dispute not resolved in that time will be decided by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Davidson County, Tennessee. Judgment on the award may be entered in any court with jurisdiction. Either party may bring an individual claim in small-claims court instead, and we may go to court to collect unpaid fees or to protect our intellectual property.
• No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective, or representative proceeding. Both parties waive any right to a jury trial.
• Time limit. Any claim against any Protected Party must be brought within one (1) year after it arises, or it is permanently barred.
• Fees. The prevailing party in any arbitration or action is entitled to recover its reasonable attorneys' fees and costs.

19. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules, and the Federal Arbitration Act. Subject to Section 18, the state and federal courts located in Davidson County, Tennessee have exclusive jurisdiction, and you consent to that venue.

20. General

• Electronic acceptance. You agree to receive notices, invoices, and agreements electronically by email, text, or through the service, and that checking the acceptance box or otherwise accepting electronically is your valid signature. We keep a record of each acceptance, including the date and time, IP address, and the version of these Terms accepted.
• Changes to these Terms. We may update these Terms by posting the new version and emailing you. Changes take effect 30 days after notice; continuing to use the service after that date means you accept them.
• Force majeure. No Protected Party is liable for delays or failures caused by events beyond our reasonable control, including provider or carrier outages, internet failures, cyberattacks, natural disasters, and government action.
• Assignment. You may not assign these Terms without our written consent. We may assign them, including to an affiliate or in a sale or reorganization.
• Independent parties. Nothing here creates a partnership, joint venture, agency, or employment relationship.
• Severability and waiver. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Entire agreement. These Terms, your order, and our Privacy Policy are the entire agreement between us and override any purchase order or other terms you provide.

21. Contact

Good Days Systems LLC d/b/a Answered Line · Nashville, Tennessee · (615) 219-2119 · getansweredline.com