AnsweredLine
The AI receptionist for non-medical home care agencies
An AI receptionist for home care agencies answers the family calling about a parent at 9 p.m. and the caregiver calling out at 5 a.m. It picks up every call and text 24/7 in English and Spanish, books in-home assessments, and routes urgent client issues to your on-call staff. It never gives medical advice.
Call the receptionist and hear it for yourself.
Ask it anything a customer would ask you.The calls a home care agency actually gets
Home care runs around the clock, and so does the phone. These are the calls that can't wait for the office to open.
Dad is coming home from the hospital
An adult daughter needs help for her father after discharge. It takes the care needs, schedule and location, and books an in-home assessment.
Caregiver calling out
A caregiver is sick and can't make a 7 a.m. shift. It routes the call to your on-call scheduler right away so the shift gets covered.
Caregiver didn't show
A client's family says no one arrived. It treats it as urgent, routes the call to on-call staff by your rules, and texts them the details.
Applying to be a caregiver
A CNA asks if you are hiring. It takes their name, availability and experience, and passes it to your hiring contact.
Why agency owners put it on the phone
Urgent calls go to on-call
Missed shifts, client concerns and family worries route to your on-call staff by the rules you set, at any hour.
No medical advice
It never gives medical advice. Anyone describing an emergency is told to call 911, and your on-call staff gets alerted.
Assessments on your calendar
Family inquiries become booked in-home assessments on your calendar with the client's name, location and care needs.
English and Spanish
Families and caregivers can call or text in either language and get answered in that language.
Calm with worried families
It is patient and clear with families making a hard decision, and gets them to a real person when they need one.
Keeps your number
Your agency number gets ported in, so referral sources, families and caregivers keep calling the same line.
The rest of the back office for home care agencies
Each one is its own monthly plan. Start with one, add the rest when you are ready.
Missed-call text-back + reminders $100/mo
Texts every missed caller back in seconds, which matters when a family is calling several agencies the same day.
Review requests + replies $97/mo
Asks every client family for a Google review and drafts replies to each one.
Email + text campaigns $197/mo
Keeps referral sources and past inquiries hearing from you with campaigns you approve.
Local SEO + listings $397/mo
Keeps your Google Business Profile and listings current for families searching for home care nearby.
Website + hosting $97/mo
Keeps your agency site hosted, secured and updated with services and service areas.
What a missed call actually costs
Only about 38% of calls to small businesses get answered by a person. Of the callers who hit voicemail, most hang up without a message, 85% never call back, and 62% call a competitor next. Run your own numbers:
What the alternatives cost
| Option | Monthly | What you actually get |
|---|---|---|
| A business phone line | $25–$35 | A number. It still rings to voicemail when you're on a ladder. |
| Answering service (human) | $235–$325+, billed per minute | A stranger reads a script, takes a message. No booking, no texting the caller, overage every busy month. |
| Part-time receptionist | $1,300–$1,800 | 20 hours a week. Nights, weekends, and lunch still go to voicemail. |
| Full-time receptionist | $4,000–$5,300 | Business hours only, plus payroll, benefits, sick days. |
| Answered Line | $297 | The line, 24/7 voice and text answering, booking, transfers, call summaries — in your own voice if you want. |
We built it because we were losing calls too
We built it for our own company, Smarter Scapes. Window Cleaning Pros and Air Duct Cleaning Pros run on it too. Call any of them and the same receptionist picks up.
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Questions owners ask
Will it give medical advice?
No. It never gives medical advice. Callers describing an emergency are told to call 911, and your on-call staff is alerted by your rules.
How does it handle a caregiver calling out?
It takes the caregiver's name and shift, then routes the call to your on-call scheduler right away and texts the details.
Can it answer questions about services and pricing?
It answers from the services, hours and rates you give it, then books an in-home assessment for the details.
Does it work overnight and on weekends?
Yes. It answers calls and texts 24/7, and urgent calls route to whoever is on call by your rules.
How much does it cost?
The AI Receptionist is $297/mo, with the first 3 months at $97/mo. Month to month, no contract. Add the other services only if you want them.
The whole back office for home care agencies, one sign-up
Phones answered, missed calls texted back, reviews, follow-up, estimates, a crew app, social, SEO, ads and a website. Pick any or all of it. Each service is its own month-to-month plan.