AnsweredLine
The AI receptionist and answering service for funeral homes
An AI receptionist for funeral homes answers every call with a calm, respectful voice, day or night. When a family or hospice calls about a death, it routes the call to your on-call director immediately. It answers service times and directions, books arrangement and pre-planning meetings, and texts you a summary of every call.
Call the receptionist and hear it for yourself.
Ask it anything a customer would ask you.The calls a funeral home actually gets
The most important calls come at 3 a.m. These are the calls a funeral home has to answer every time, with care.
The first call
A family or hospice nurse calls to report a death. It speaks calmly, takes the name, location and callback number, and routes the call to the on-call director immediately.
Visitation times and directions
A family friend asks when visitation is and how to get there. It answers from your service schedule and directions, and texts them if they ask.
Planning ahead
An older couple wants to talk about pre-planning their services. It takes their names and contact info, and books a meeting with your pre-need director.
Flower delivery
A florist asks when they can deliver for tomorrow's service. It gives the delivery window and entrance you set and passes the details to staff.
Why funeral directors put it on the phone
Death calls go straight to you
First calls route to the on-call director immediately, by the rules you set, with the details already taken.
Calm and respectful
It speaks slowly and gently, never rushes a grieving caller, and gets them to a person when they need one.
Answers 24/7
Calls get answered at any hour, including holidays, so a family never reaches a voicemail box.
English and Spanish
Families can call or text in either language and get answered in that language, day or night.
Service questions handled
Visitation times, directions and obituary questions get answered from your information so your staff can stay with families.
Keeps your number
Your funeral home number gets ported in, so hospitals, hospices and families keep calling the same line.
The rest of the back office for funeral homes
Each one is its own monthly plan. Start with one, add the rest when you are ready.
Missed-call text-back + reminders $100/mo
If a call is ever missed, it texts the caller back in seconds with a gentle note and your direct line.
Review requests + replies $97/mo
Asks every family, with wording you approve and at a respectful time after the service, for a Google review, and drafts thoughtful replies.
Email + text campaigns $197/mo
Sends pre-planning seminar invitations and community event notices with copy you approve.
Local SEO + listings $397/mo
Keeps your Google Business Profile and listings current with your address, hours and phone number.
Website + hosting $97/mo
Keeps your site hosted, secured and updated with services and obituary pages.
What a missed call actually costs
Only about 38% of calls to small businesses get answered by a person. Of the callers who hit voicemail, most hang up without a message, 85% never call back, and 62% call a competitor next. Run your own numbers:
What the alternatives cost
| Option | Monthly | What you actually get |
|---|---|---|
| A business phone line | $25–$35 | A number. It still rings to voicemail when you're on a ladder. |
| Answering service (human) | $235–$325+, billed per minute | A stranger reads a script, takes a message. No booking, no texting the caller, overage every busy month. |
| Part-time receptionist | $1,300–$1,800 | 20 hours a week. Nights, weekends, and lunch still go to voicemail. |
| Full-time receptionist | $4,000–$5,300 | Business hours only, plus payroll, benefits, sick days. |
| Answered Line | $297 | The line, 24/7 voice and text answering, booking, transfers, call summaries — in your own voice if you want. |
We built it because we were losing calls too
We built it for our own company, Smarter Scapes. Window Cleaning Pros and Air Duct Cleaning Pros run on it too. Call any of them and the same receptionist picks up.
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Questions owners ask
What happens when someone calls about a death?
It speaks calmly, takes the name of the deceased, the location and the caller's number, and routes the call to your on-call director immediately by your rules.
Will it sound rushed or robotic?
It is set up to speak slowly and gently, give families time, and transfer to a person whenever the caller wants one.
Can it answer questions about upcoming services?
Yes. It answers visitation and service times, locations and directions from the schedule you keep updated.
Can it book pre-planning meetings?
Yes. It takes the family's contact details and books a meeting with your pre-need director on your calendar.
How much does it cost?
The AI Receptionist is $297/mo, with the first 3 months at $97/mo. Month to month, no contract. Add the other services only if you want them.
The whole back office for funeral homes, one sign-up
Phones answered, missed calls texted back, reviews, follow-up, estimates, a crew app, social, SEO, ads and a website. Pick any or all of it. Each service is its own month-to-month plan.