AnsweredLine
The AI receptionist for junk removal and hauling companies
Answered Line is the AI receptionist and answering service for junk removal companies. Your crew is carrying a sleeper sofa down the stairs when the next call comes in. It answers every call, books the pickup window on your calendar, and texts you a summary. Add the estimator and customers get a price from photos.
Call the receptionist and hear it for yourself.
Ask it anything a customer would ask you.The calls a junk removal company actually gets
Junk calls are usually urgent and usually start with the same question: how much? Here's what the receptionist handles.
Same-day pickup
Someone's lease ends tomorrow and the garage is still full. It gets the address, what's going, and how the crew gets to it, then books the next open window.
"How much for a load?"
A caller wants a price on a mattress, a recliner, and an old treadmill. It gives the pricing you've set or sends them to your estimator for a price from photos.
Estate cleanout
A family needs a parent's house emptied before it lists. It takes the details patiently, books an on-site look, and texts you so you can call back personally.
Property manager turnover
A property manager needs a unit cleared before the turn crew shows up Friday. It books the job, notes the gate code, and flags the account in your summary.
Why junk removal companies put it on the phones
Answered while you're lifting
Every call gets answered on the first ring while your hands are full. Junk customers usually call the next company if nobody picks up.
Pickups booked by your rules
It books pickup windows on your calendar by your rules, like same-day only before noon or larger cleanouts only after an on-site look.
Tells callers what you won't haul
Give it your list, like paint, tires, or chemicals, and it tells callers up front before your truck rolls.
A summary of every call
You get a text with the address, the items, access notes, and the price quoted, so the crew knows what they're walking into.
Realtors and managers ring through
Set transfer rules so your repeat realtor and property manager accounts reach you directly, while solicitors get screened out.
English and Spanish
Callers who prefer Spanish get answered in Spanish, start to finish. You get the summary in English.
The rest of the back office for junk removal
Each one is its own monthly plan. Start with one, add the rest when you are ready.
Instant estimator $197/mo
Customers get a price on your website in under a minute from their address and photos of the pile, without waiting on a callback.
Estimate Cam $49/mo
Customer photos and voice notes get filed with the estimate, so the crew sees the pile before they arrive.
Crew App $79/mo
Crews see today's pickups, send an on-my-way text, and snap before and after photos. Flag an upsell like a shed teardown from the job.
Review requests + replies $97/mo
Every customer gets asked for a Google review after the haul, and every review gets a drafted reply.
Missed-call text-back + reminders $100/mo
If a call gets missed, the caller gets a text back in seconds, and booked customers get a reminder before their window.
Social posting $297/mo
Before and after photos of cleared garages and basements posted to Facebook and Instagram every week, along with your offers.
What a missed call actually costs
Only about 38% of calls to small businesses get answered by a person. Of the callers who hit voicemail, most hang up without a message, 85% never call back, and 62% call a competitor next. Run your own numbers:
What the alternatives cost
| Option | Monthly | What you actually get |
|---|---|---|
| A business phone line | $25–$35 | A number. It still rings to voicemail when you're on a ladder. |
| Answering service (human) | $235–$325+, billed per minute | A stranger reads a script, takes a message. No booking, no texting the caller, overage every busy month. |
| Part-time receptionist | $1,300–$1,800 | 20 hours a week. Nights, weekends, and lunch still go to voicemail. |
| Full-time receptionist | $4,000–$5,300 | Business hours only, plus payroll, benefits, sick days. |
| Answered Line | $297 | The line, 24/7 voice and text answering, booking, transfers, call summaries — in your own voice if you want. |
We built it because we were losing calls too
We built it for our own company, Smarter Scapes. Window Cleaning Pros and Air Duct Cleaning Pros run on it too. Call any of them and the same receptionist picks up.
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Questions owners ask
Can it give prices over the phone?
It gives the prices you set, like a minimum charge, a quarter load, or a full truck. For bigger jobs it books an on-site look or sends them to your instant estimator.
Can it book same-day jobs?
Yes, by your rules. You decide the cutoff time and how many same-day slots are open, and it books into what's available on your calendar.
What about items you don't take?
Give it your list and it tells callers what you can't haul before booking, so nobody is surprised when the truck shows up.
What does it cost?
The AI receptionist is $297/mo, with the first 3 months at $97/mo. The instant estimator is $197/mo and the Crew App is $79/mo with Estimate Cam included. Each is its own subscription, month to month, no contract.
Can I hear it before I sign up?
Call the demo line at (615) 219-2119 and talk to it like a customer would. It's the same receptionist we run for our own hardscape company in Nashville, plus Window Cleaning Pros and Air Duct Cleaning Pros.
The whole back office for junk removal companies, one sign-up
Phones answered, missed calls texted back, reviews, follow-up, estimates, a crew app, social, SEO, ads and a website. Pick any or all of it. Each service is its own month-to-month plan.